Refund policy

Return & Refund Policy

At Trilogy Markets, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for a return, we will do our best to resolve the issue quickly and fairly.

Returns

You may request a return if:

You received the wrong product or quantity.
Your product arrived damaged or defective.
The product is materially different from what was advertised.

To request a return, please contact Trilogy Markets as soon as possible after receiving your order. Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

Items must be returned in their original condition and, where applicable, with their original packaging.

Change of Mind Returns

We accept change-of-mind returns provided that the item is unused, undamaged, and in its original condition and packaging.

The customer is responsible for the return shipping costs for change-of-mind returns. Any original delivery fee is non-refundable.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If your refund is approved:

The refund will be processed to the original payment method where possible.
Refund processing times may vary depending on your payment provider or bank.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective/damaged product.

Exchanges

If you received a damaged, defective, or incorrect item, Trilogy Markets may offer a replacement instead of a refund, subject to stock availability.

If the replacement item is unavailable, we will arrange an appropriate alternative or refund.

Non-Returnable Items

For hygiene, safety, or other practical reasons, certain products may not be eligible for return once they have been used, damaged, or altered by the customer.

Items that have been written in, marked, torn, damaged, or otherwise used may not qualify for a change-of-mind return.

Return Shipping

For products that are damaged, defective, or incorrectly supplied by Trilogy Markets, we will work with you to arrange an appropriate return solution.

For change-of-mind returns, the customer is responsible for the cost of returning the item to Trilogy Markets.

Important Information

Returns and refunds are handled in accordance with applicable South African consumer protection laws. Nothing in this policy is intended to limit any rights you may have under applicable law.

Trilogy Markets reserves the right to assess each return request based on the condition of the product and the circumstances of the return.